Caterpillar Dealer Database Mock-Up
Overview
The Caterpillar World Usability Day UI/UX Design Challenge was an annual event that Caterpillar had for Bradley University UX students. It involved working on a prototype for Caterpillar's online dashboard and log-in system that's used by company employees and their clients. Our class was split into groups during this project, which simulated working with teams, acting under a team leader, and communicating with a client.
Process
Early stages of the project involved our group creating user and business goals surrounding the dashboard redesign and improving it for easy access, equipment management, and secure online support. We analyzed the current design of Caterpillar's dashboard as well for any issues, areas of improvement, or aspects that work best.
After this initial phase we started to focus on user research, persona creation, and user flows. Our team created an example persona of someone who would use our product as a Caterpillar employee. From there we made a user flow diagram that was a storyboard for how people would interact with our program, how they would feel at certain points, and what their positives and negatives were about their experience. This helped us refine our sketches and plans for the prototype during building.
The final stages of this project involved prototyping the dashboard, testing it with users, refining it at Caterpillar, and presenting to our class and Caterpillar's UX team. We wanted to streamline the dashboard with color coding for the status of assets, add icons and pictures to break up elements, and to create a consistent appearance. Our team wanted the experience to feel familiar yet fresh when someone would be using the program. We also aimed to have our version track the progress of users at certain points so they knew whether they were logged into the system or the equipment was working fine. Going to Caterpillar also gave us direct experience with UX professionals who helped us strengthen our design to be even more efficient.
User Description
Business Goals
User Goals
Analysis of Current Design
Analysis of Current Design
User Flows
Prototype Desktop Sketches
Prototype Desktop Sketches
Prototype Desktop Sketches
Prototype Desktop Sketches
Prototype Desktop Sketches
Prototype Mobile Sketches
Prototype Mobile Sketches
Prototype Mobile SketchesPrototype Mobile Sketches
Prototype Mobile Sketches
Prototype Mobile Sketches
ProtoPrototype Mobile Sketchestype Mobile Sketches
Prototype Mobile Sketches
Prototype Mobile Sketches
Solutions & Results
Working on this dashboard took a lot of time and effort as a group, but made the lessons we learned from it even more rewarding. I thought working on a UX project with a highly recognized brand like Caterpillar was a unique, challenging, and fun opportunity. It gave me a glimpse into how the UX team at the company works, and provided me with knowledge about working with a client, refining a UX system, and improving upon a design already in place.
Desktop
Log-In
Dealer Selection
Dealer Selection
Account Linking
User Agreements
User Agreements
Adding Assets
Adding Assets
Adding Assets
Adding Assets
Adding Assets
Adding Assets
Adding Assets
Mobile
Log-In
Log-In
Dashboard
Dashboard
Adding Assets
Adding Assets
Adding Assets
Adding Assets
